GURURAJ CHOUGULE
AI-native Product Leader (CSPO)
I'm a product leader passionate about building intelligent platforms. I've found that data tells a clearer story than I can, so I've organized my key projects and metrics into this interactive dashboard. Please have a look around.
Key Career Metrics
30%+
Forecasting Accuracy
1M+
Orders Processed
37%
User Engagement Lift
39%
Ticket Reduction
Professional Experience
This is the 'what I've actually been doing' part. I'm proud of the work my teams and I have shipped. Toggle between roles to see the stories, quantified by the results we achieved.
Product Head
May 2023 – PresentKey Product Launches
Convlyze.com (AI Sales Intelligence)
Led end-to-end lifecycle of an AI voice platform, driving a 30%+ improvement in sales forecasting by converting calls into actionable intelligence.
sellers.kiko.live (ONDC SaaS)
Launched a scalable ONDC SaaS platform that successfully processed over 1,000,000 orders.
kikoshop.in (B2B Marketplace)
Acquired 5,000+ sellers and processed 10,000+ orders within the first 3 months of launch.
Tabe (Food Ordering App)
Achieved 1,000+ installs in the application's inaugural week.
Core Responsibilities & Impact
Beyond specific launches, my core responsibilities involve cross-functional leadership and data-driven optimization. This chart visualizes the key performance indicators I've directly impacted in my role.
- Directed a 12-member team of APMs, designers, and tech leads.
- Built and delivered integrated SaaS solutions (admin, seller, order mgmt) in 6 months.
- Partnered with Sales, Ops, and Tech to drive alignment and accelerate product timelines.
Senior Product and NOC Engineer
May 2021 – May 2023In this role, I bridged product management with technical operations, leading a support team and managing product launches. My primary focus was on optimizing customer-facing products through data analysis and user feedback.
39% Reduction
in Support Tickets/Escalations
- Achieved the 39% ticket reduction by defining customer needs (via user interviews and data analysis) and optimizing features across Omnichannel, Business WhatsApp, and IVR products.
- Managed the end-to-end launch of new A2P SMS products.
- Led a support and operations team of 9 members.
Skills & Expertise
Building products takes a mix of skills. Here's my 'character sheet'—a snapshot of my core abilities in Product, AI, and Leadership. I'm always working on 'leveling up' across all three.
Product Management
- Product Strategy
- Go-to-Market (GTM) Strategy
- Product Lifecycle Management
- Agile (CSPO) & Roadmapping
- Jira, Asana, Miro
AI & Data Analytics
- Generative AI & Agentic AI
- CrewAI, LangGraph, AutoGen
- Google Analytics, A/B Testing
- KPI Tracking & Competitive Analysis
- Lean Six Sigma (Yellow Belt)
Design & Leadership
- UI/UX Design (Figma, Draw.io)
- Design Thinking & Rapid Prototyping
- Team Leadership (12 members)
- Cross-Functional Collaboration
- Stakeholder Management
Education & Certifications
A good foundation in engineering and management is just the start. The real fun is in the continuous learning. Here's my collection of certifications from my quest to stay curious, especially in AI.
Education
Welingkar’s Institute of Management, Mumbai
PGDM-SCM/OPS (85%) | Jan 2020 - Jan 2022
Mumbai University, ViMEET
Bachelor of Engineering, EXTC (7.00 CGPA) | June 2015 - June 2019
Certifications & Publications
- 🎓 The Complete Agentic AI Engineering Course (Oct 2025)
- 🎓 Google Cloud Generative AI Leader Certification (Sept 2025)
- 🎓 Certified Scrum Product Owner (CSPO), Scrum Alliance (Jun 2025)
- 🎓 Product Management Course (Apr 2023)
- 🎓 Advance Lean Six Sigma Yellow Belt (CSSC) (Jan 2023)
- 🎓 Fellowship on Business Modelling, Aarhus University (June 2019)
- 🎓 Solving Problem with critical and creative thinking, IBM (May 2020)
- 📓 Published IEEE paper on applying business modeling tools