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Replacing fragmented internal tooling with one operational backbone.
+21%
Operational efficiency
An integrated Admin, Seller Panel, and Order Management SaaS suite delivered in six months, replacing fragmented internal tools and streamlining day-to-day operational workflows.
01 · Problem
As Kiko's marketplace scaled, internal teams were managing admin tasks, seller relationships, and order fulfillment across disconnected tools, creating manual handoffs and slowing down day-to-day operations.
02 · Discovery
Traced how a single order actually moved through admin, seller-facing, and fulfillment touchpoints to find where the fragmentation was actually costing time, not just where it looked messy.
03 · Decision
Scoped Admin, Seller Panel, and Order Management as a single connected suite rather than three separate tools, and sequenced delivery so live operations were never blocked mid-migration.
04 · Execution
Delivered the integrated suite over six months alongside ongoing marketplace scaling work.
Streamlined workflows across support, fulfillment, and seller management touchpoints.
05 · Impact
Improved operational efficiency by 21%, giving internal teams one coherent system instead of fragmented tooling.
06 · Lessons
Internal tools deserve the same product rigor as customer-facing ones. The 'customer' is just a few desks away, which makes it easier to skip discovery. It shouldn't be skipped.
By the numbers
6 months
Delivery time
+21%
Operational efficiency gain
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